Speed + Intelligence = Satisfaction. Discover how a leading medical device manufacturer cut manual lookup time by 60% and boosted agent productivity by integrating InfoMiner into their customer support workflow.
The Customer: A U.S.-based medical device manufacturer.The Challenge: A Bottleneck in the Supply ChainThe company struggled with high-volume invoice and purchase order processing, relying onoutdated OCR that often failed. Key Pain Points:● High Error Rates: OCR frequently misread vendor names, invoice numbers, and lineitems.● Manual Rework: Each OCR error required tedious manual corrections and vendorfollow-ups.● Resource Drain: Finance and ops teams spent excessive time on repetitive tasks.● Scalability Issues: Growing volumes made it hard to scale without hiring more staff.● Payment Delays: Inaccuracies led to delayed payments and reconciliation headaches. Realizing their existing system couldn’t scale, the customer sought an intelligent, accuratesolution. The Solution: Accelerant InfoMiner – AI-Powered PrecisionThey adopted Accelerant InfoMiner, an AI-powered document processing platform. UnlikeOCR, InfoMiner:● Understands document context, not just characters● Learns from corrections to improve over time● Handles varied formats—structured or not● Validates data with business rulesThe implementation began with a strategic pilot, followed by seamless integration intocustomers ERP system. Result● 95%+ documents processed with near-perfect accuracy● <5% need human review● Errors are proactively identified, reducing delays and saving costs